Need a Break? Supplement Your IT

We often run into many IT professionals with overloaded daily work lives that often extends into their weekends creating an unhappy work/life balance. Information Technology is mission critical to organizations but often has one of the lowest percentage spends based on company revenue. Finding ways to comprehensively take care of the business without hiring additional staff has become common need.

Sparkhound has been helping organizations supplement their IT departments for 25 years. IT has evolved past the 8am-5pm schedule, requiring 24/7 monitoring, alerting and remediation. We offer managed NOC, SOC, and Help Desk services that will help your organization around the clock, allowing IT to focus on value-added tasks with a program securing your infrastructure 24/7/365, IT personnel can finally take much needed break or vacation.

NOC & SOC Services

The health and performance of your IT infrastructure plays a crucial role in your business’s success. Vulnerabilities can allow malicious parties to gain a foothold in your network. That’s why Sparkhound’s Network & Security operations remotely monitor, troubleshoot, and remediate issues on a 24/7 basis.

Here are just some of services provided by our Network and Security Operations Centers:

• Audit conducted by cybersecurity experts
• Monitoring internal and external sources for anomalies
• Managed detection and response
• 24/7 incident remediation
• Enhanced firewall protection
• Managed backups
• Security awareness training
• DNS layer security
• Dark Web scanning

Help Desk

Sparkhound’s Help Desk provides an easy way for employees to request and receive IT support via phone, e-mail, or chat. We offer a more cost-effective solution than hiring internally to organizations to offer around-the-clock support to their end users or just an additional set of hands.

Here are a few of the benefits of our help desk solution:

• 24/7/365 support
• Triaged response
• Reduced downtime
• Consistent costs
• Strategic Guidance

Results in the Field

LCMC Health was tasked with integrating a growing network of health facilities. The main focus was to implement standardized processes and procedures for IT service desk support under one centralized organization.

With Sparkhound’s Managed Services, you can enjoy the perks of a Fortune 500 IT department without have to be one of them. Got 15 minutes? Reach out to our team so we can help you get started.